If order progress has been at zero for over an hour, the reason is almost always one of four things.
A private profile
This is the most common reason. While the account is closed by privacy settings, providers physically cannot follow it or like anything. Open the profile for the duration of the order.
The link has changed
If you changed the username or deleted the post after ordering, the order loses its target. It cannot be restored — you will have to place a new one.
Several orders on the same target
Parallel orders on one link confuse the platform’s counters and the result becomes unpredictable. Wait for the previous one to finish.
A queue at the provider
If the order status is “Queued”, the provider is temporarily not accepting requests. The order will go out automatically once they resume, and until then the money stays reserved for you.
Progress is shown in the “Orders” section as a percentage and a remainder. If it has not moved for over a day, send the order number to support and we will look into it.