When money returns to your balance

The refund is calculated automatically and lands on your balance without contacting support.

• The provider rejected the order — the full amount is returned.
• The order was cancelled before delivery started — the full amount is returned.
• The order was partially delivered — the cost of the undelivered part is returned.

When there is no refund

• If the order was delivered and the number dropped later, that is a refill case, not a refund.
• The link is wrong or points to someone else’s account.
• The account was made private, deleted or renamed after the order was placed.